Thank you for contacting Pillow Pets.

Due to the high volume of orders, please allow 24-48 hours for a response. Please be sure to include the following information in the form below so that we can quickly assist you/respond to you in a timely manner.

• Order Number
• Email address
• Include the 'Ship To' name and 'Bill To' name if the 'Bill To' name is different than the 'Ship To' name
• For additional customer support, please email us at orders@pillowpets.com

Unfortunately, we do not respond to order issues or product complaints submitted after a year from the order purchase date. Please note that our system does not maintain order records or shipment tracking information that are over a year old.