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Shipping & Returns

Shipping Information (excludes Hawaii and Alaska)

Please check out the map for estimated shipping time frames from Oceanside, California.

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Holiday Shipping - Get it there by December 24th

Last day for FedEx Ground Economy: Order by December 13th @ 11:59 pm PST

Last day for FedEx Home Delivery: Order by December 16th @ 11:59 pm PST

Last day for FedEx Express Saver (3 Day): Order by December 19th @ 11:59 pm PST

Last day for Fedex 2nd Day: Order by December 20th @ 11:59 pm PST

Last day for Fedex Overnight: Order by December 21st @ 11:59 pm PST

 

Return Information

You can return any Pillow Pets product within 30 days of its purchase date for a full refund less shipping costs. Returns after 30 days will not be accepted.  For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.

CJ Products/Pillow Pets
Attention: Internet Orders
4087 Calle Platino
Oceanside, CA 92056

Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.

If you have received a defective product, please take pictures of the item of the whole product, the tag and send an email along with your 6-digit order number to [email protected] From there a replacement or refund will be issued accordingly.