Shipping & Returns

Shipping Information (excludes Hawaii and Alaska)

Please check out the map for estimated shipping time frames from Oceanside, California.


Shipping for the Holidays 

December 10th 11:59 pm: Last day for Economy/FedEx Smart Post Shipping All orders must be shipped Ground/FedEx Home Delivery after December 10th 11:59 pm. To ensure arrival by December 24th, any order that qualifies for free shipping after December 10th must be shipped Ground/FedEx Home Delivery or Fedex Express Saver (3 day).

December 16th 11:59 pm Last day for Ground/Fedex Home Delivery Shipping All orders must be shipped Fedex Express Saver (3 day) after December 16th 11:59 pm.

December 20th 11:59 pm Last day for Fedex Express Saver Shipping All orders must be shipped Fedex 2nd Day after December 20th 11:59 pm.


Return Information

You can return any Pillow Pets product within 30 days of its purchase date for a full refund less shipping costs. Returns after 30 days will not be accepted.  For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.

CJ Products/Pillow Pets
Attention: Internet Orders
4087 Calle Platino
Oceanside, CA 92056

Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.

If you have received a defective product, please take pictures of the item of the whole product, the tag and send an email along with your 6-digit order number to From there a replacement or refund will be issued accordingly.