Shipping & Returns

Shipping Information (excludes Hawaii and Alaska)

Please check out the map for estimated shipping time frames from Oceanside, California.


Return Information

You can return any Pillow Pets product within 30 days of its purchase date for a full refund less shipping costs. Returns after 30 days will not be accepted.  For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.

CJ Products/Pillow Pets
Attention: Internet Orders
4087 Calle Platino
Oceanside, CA 92056

Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.

If you have received a defective product, please take pictures of the item of the whole product, the tag and send an email along with your 6-digit order number to From there a replacement or refund will be issued accordingly.