Frequently Asked Questions
When will an item be back in stock?
Please check the “notify me” box on the item you are interested in and we will email you a notification when it becomes available next.
Can I cancel my order?
Yes, you can cancel your order provided that the order has not already shipped. Please contact customer service by emailing email@example.com. Please include your order number in the subject line.
When will my order ship?
Orders typically ship within 1-2 business days. Please allow an extra day for customized items.
Will I receive tracking information after my orders ships?
Yes, you will receive an email from FedEx with the tracking number which will provide an estimated day of delivery when you click through to the FedEx website. If you do not receive this email right away please check your spam mailbox as this happens often. If you did not receive the tracking email, please contact customer service at firstname.lastname@example.org. They will be more than happy to assist you in providing your tracking information.
How long after I order will I receive my package?
Items may take up to 3 days to process depending on personalization as well as the day and time your order was placed. Items are delivered within 2-15 business days based on the shipping selection you chose. Ground takes 7 – 10 business days on top of the processing, whereas expedited takes anywhere from 1 to 4 business days.
Seeing “Transaction cannot be Processed.” Alert in Checkout – Why won’t my order go through?
The billing address fields need the permanent address that is associated with the credit card. The credit card number needs to be entered without spaces. Expiration date needs to be 2 digits for the month and 2 digits for the year such as 01/14. If you are still having trouble, please contact customer service by emailing email@example.com.
My order won’t go through?
Please check that the address you are inputting matches the address associated with your credit card. Please look for additional information alerts at the top of the checkout page. If you continue to have trouble checking out please contact customer service by emailing firstname.lastname@example.org.
How do I return an item?
For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.
Please send all return items back to: