You can return any Pillow Pets product within 30 days of its purchase date for a full refund less shipping costs. Returns after 30 days will not be accepted. For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.
Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.
If you have received a defective product, please take pictures of the item of the whole product, the tag and send an email along with your 6-digit order number to firstname.lastname@example.org. From there a replacement or refund will be issued accordingly.